Return Eligibility
To request a return, customers should contact us before sending any item back. Return eligibility depends on the order status, product type, product condition, and whether the item meets the requirements of this policy.
- Items should be unworn, unwashed, unused, and free from stains, odors, makeup marks, deodorant marks, pet hair, or visible wear.
- Items should be returned with original tags, labels, protective packaging, and any included accessories when applicable.
- Items must be reviewed and approved before a refund can be issued.
- Returns sent without contacting us first may be delayed or unable to be processed.
Customers can begin a return request through the Contact Us page or by emailing Support@dropshiprabit.com with the order information and reason for the request.
Dresses, Swimwear, and Clothing Condition
Women’s clothing must be returned in a condition that allows it to be properly reviewed. Dresses, casual pieces, and other wardrobe items should not show signs of wear, washing, alteration, damage, or personal use.
Swimwear requires extra care because of hygiene standards. Swimwear must be unworn, unwashed, and returned with all original protective liners, tags, and packaging intact when applicable. Swimwear that has been worn, washed, damaged, or returned without required hygiene protection may not be eligible for a refund.
Non-Returnable Items
Certain items may not be eligible for return depending on their condition, category, or the way they were handled after delivery.
- Items that have been worn, washed, used, altered, damaged, or stained.
- Items with removed tags, missing packaging, or missing protective liners when applicable.
- Swimwear that does not meet hygiene and condition requirements.
- Items returned with signs of perfume, smoke, deodorant, makeup, or other personal marks.
- Items not purchased directly from Dropship Rabit.
If there is a concern about an item received, customers should contact us before attempting to return it so the issue can be reviewed properly.
How to Request a Return
To request a return, customers should contact Dropship Rabit with the order details and a clear explanation of the issue. This helps us review the request and provide the next step based on the order and product condition.
- Include the order number or order email address.
- Include the customer name used at checkout.
- Describe the item and reason for the return request.
- Provide photos if the request involves damage, incorrect items, or visible product concerns.
Return instructions will be provided after the request is reviewed. Customers should not send items back before receiving return guidance from our support team.
Refund Review
Refunds are reviewed after the returned item is received and inspected. Approval depends on whether the item matches the order record and meets the condition requirements stated in this policy.
If a refund is approved, it will be processed back through the original payment method when possible. Processing times may vary depending on the payment provider, bank, or card issuer.
If an item does not meet return requirements, the refund request may be denied or adjusted based on the condition of the returned item.
Shipping Costs and Return Shipping
Original shipping charges may not be refundable unless required by applicable law or unless the return is related to an approved issue caused by the store, such as an incorrect item sent.
Customers are responsible for following the provided return instructions and using a shipping method that can confirm delivery when sending approved returns. Dropship Rabit is not responsible for return packages that are lost, delayed, or sent to the wrong address without following the provided return instructions.
For delivery costs before purchase, customers can review our Shipping Policy. Orders of $59.00 or more qualify for free shipping, and orders under $59.00 are charged a flat shipping fee of $6.99.
Damaged, Incorrect, or Problem Orders
If an order arrives damaged, incorrect, or with a product concern, customers should contact us as soon as possible with the order information and clear photos of the issue. This allows us to review the situation accurately and determine the appropriate next step.
Product color, fit, and fabric appearance may vary slightly depending on screen settings, lighting, and individual body shape. For clothing and swimwear, customers should review product information carefully before ordering.
Order Tracking and Delivery Questions
Customers can use the Track Order page to check available order progress. If a package appears delayed, marked delivered but not received, or returned by the carrier, customers may contact us so the order details can be reviewed.
Address accuracy is important for delivery and return handling. Customers should make sure the shipping address, email address, and phone number are correct at checkout.
Customer Support
For return requests, refund questions, damaged item concerns, or order support, customers can contact Dropship Rabit through the Contact Us page or by email at Support@dropshiprabit.com.
Customers may also review our Privacy Policy to understand how order and contact information is handled, our Terms and Conditions for website and purchase terms, and our About Us page for more information about Dropship Rabit.